At Walking On A Cloud, we’re committed to providing premium comfort footwear with a seamless shopping experience. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
Product Questions
What types of footwear do you specialize in?
We specialize in comfort-first footwear for men including boots, casual shoes, dress shoes, sandals, slippers, and specialized footwear like rain boots and walking shoes. Our unisex sandals and accessories like insoles and polish complete our comfort-focused collection.
How do I choose the right size?
Our footwear is designed with comfort in mind and generally fits true to size. Each product page includes detailed sizing information. If you’re between sizes or have specific fit concerns, we recommend sizing up for optimal comfort.
Do you offer wide width options?
Many of our styles are available in wide widths to accommodate different foot shapes. Look for “Wide” or “EE” in the product title or description. If you don’t see your preferred width available, please contact our customer service team.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after dispatch
Do you ship internationally?
Yes! We proudly ship to comfort-seekers in North America, Europe, Australia, and most international locations. Some Asian countries and remote areas may have shipping restrictions due to carrier limitations. Our checkout system will automatically confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package every step of the way through our trusted carriers (DHL, FedEx, or EMS).
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If your shoes don’t live up to our comfort promise, our Fresno-based customer service team will gladly assist with returns or exchanges. Items must be in new, unworn condition with original packaging.
How do I initiate a return?
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your complete credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and receive exclusive offers.
Customer Service
How can I contact customer service?
Our friendly customer service team based in Fresno, California is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major US holidays.
Didn’t find the answer you’re looking for? We’re happy to help! Contact our comfort experts at [email protected] for personalized assistance with your footwear needs.