Privacy Policy

Last Updated: [Insert Date]

At Walking On A Cloud (“we”, “us”, or “our”), we are committed to protecting your privacy while providing premium comfort footwear to our global customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shopwalkingonacloud.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, phone number, and payment information (processed securely through our payment processors).
• Transaction Data: Details about purchases you make through our site (including products, sizes, and order history).
• Technical Data: IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Information about how you interact with our website (pages visited, time spent, click patterns).
• Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our comfort footwear products
• To provide customer support and respond to inquiries
• To improve our website, products, and customer experience
• To prevent fraud and enhance security (using industry-standard encryption and PCI compliance measures)
• To send transactional emails (order confirmations, shipping updates)
• With your consent, to send marketing communications about new products or promotions
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operations (payment processors like Visa, MasterCard, JCB, and PayPal; shipping carriers; IT service providers). These parties are contractually obligated to protect your data.
• Legal Requirements: When required by law or to respond to legal process, protect our rights, or prevent harm.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards (like standard contractual clauses) to ensure your data remains protected.

5. Data Security

We implement robust security measures to protect your information:

• SSL encryption for all data transmissions
• PCI DSS compliance for payment processing
• Regular security assessments and monitoring
• Limited access to personal data on a need-to-know basis
• We never store complete credit card details on our servers

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction data is typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Restriction: Request we limit how we use your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for marketing communications

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze site traffic and usage patterns
• Improve website functionality
• Deliver targeted advertisements (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.

11. Contact Us